Terms and Conditions

Ashcroft Physiotherapy Clinic  - Terms & Conditions of Service

Effective Date: August 2025

1. Introduction Welcome to Ashcroft Physiotherapy Clinic. These Terms and Conditions govern the provision of all physiotherapy services provided by Ashcroft Physiotherapy Clinic to you, the client. By booking an appointment with us, you agree to be bound by these Terms and Conditions.

2. Appointments and Cancellations a. Booking: Appointments can be booked via [e.g., our website, phone, email, or in person]. You will receive a confirmation of your appointment once it has been scheduled. b. Punctuality: We kindly request that you arrive on time for your appointment. If you are late, your session may be shortened to avoid a delay for the next client. c. Cancellation Policy: We understand that circumstances may arise that require you to cancel or reschedule your appointment. We require a minimum of 24 hours' notice for any cancellation or rescheduling. d. Cancellation Fee: If you cancel or reschedule with less than 24 hours' notice, a cancellation fee of [50% of the full appointment fee] may be charged. This fee is in place to cover the costs of the therapist’s time and the loss of business. e. No-Shows: If you fail to attend your appointment without any prior notification (a "no-show"), the full appointment fee will be charged.

3. Fees and Payments a. Fee Structure: Details of our current fees for all services are available on our website or at our clinic reception. Fees are subject to change. We will inform you of any changes at least [e.g., 30 days] in advance. b. Payment Methods: We accept payment by [e.g., credit/debit card, bank transfer, and cash]. Payment is due at the time of your appointment unless prior arrangements have been made. c. Invoicing: If you are covered by private medical insurance, we can provide you with a detailed invoice to submit to your insurer. It is your responsibility to pay any excess or co-payment required by your insurer. d. Private Medical Insurance: While we are recognized by many private medical insurers, it is your responsibility to check with your insurer beforehand to confirm your policy coverage, referral requirements, and to obtain a pre-authorisation number if necessary. You remain personally responsible for any fees not covered by your insurer. (pending)

4. Confidentiality and Data Protection a. Confidentiality: All information you share with us, including your personal details and medical history, will be treated with the utmost confidentiality. b. Data Protection: We are a data controller and are registered with the Information Commissioner's Office (ICO). We collect, store, and process your personal and health data in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR). c. Privacy Policy: Our full Privacy Policy is available on our website and outlines in detail how we handle your data, your rights under GDPR, and our data retention periods. d. Information Sharing: We will not share your clinical information with a third party (e.g., your GP, a specialist, or another healthcare professional) without your explicit consent, except where there is a legal or professional obligation to do so.

5. Professional Conduct a. HCPC Registration: All our physiotherapists are fully qualified and registered with the Health and Care Professions Council (HCPC). We adhere to the professional standards and code of conduct set by the HCPC and the Chartered Society of Physiotherapy (CSP). b. Your Responsibilities: To assist with your treatment, you agree to follow the advice and instructions given by your physiotherapist. We are not responsible for any injury or adverse outcome if you do not follow our advice. c. Feedback: We welcome your feedback on our services. If you have a complaint or concern, please contact us directly so we can resolve the issue promptly and professionally.

6. Limitation of Liability a. We will not be liable for any personal injury, loss, or damage to you or your property on our premises, except where such injury, loss, or damage is caused by our negligence. b. While we strive to provide the highest standard of care, we cannot guarantee a specific outcome from your physiotherapy treatment. c. Our total liability for any claim arising from our services shall be limited to the value of the fees paid by you for those services.

7. Governing Law These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Contact Information If you have any questions or concerns about these Terms and Conditions, please contact us:

Ashcroft Physiotherapy Clinic, 1a Highfield Road, Dartford, Kent, DA1 2JH. 

Phone Number- 01322918278, Email: info@ashcroftphysioclinic.com www.ashcroftphysioclinic.com

By proceeding with your booking and attending your appointment, you acknowledge that you have read, understood, and agree to these Terms and Conditions.